1 Overview
Welcome to Yatri 24, a bus booking application developed to make inter-city and local bus travel simple and accessible. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application.
By using Yatri 24, you agree to the practices described in this policy. If you do not agree, please discontinue use of the app.
2 Information We Collect
We collect information necessary to provide bus booking services. This includes:
Information you provide directly:
- Full name and contact number
- Email address (for account creation & booking confirmation)
- Passenger details (name, age, gender) for ticket booking
- Payment details (processed securely; we do not store card numbers)
- Source and destination city, travel date, and seat preferences
Information collected automatically:
- Device type, operating system, and app version
- IP address and approximate location (for route suggestions)
- App usage data — screens visited, features used, and crash reports
- Firebase Analytics events and performance metrics
3 How We Use Your Information
Your data is used to:
- Create and manage your account on Yatri 24
- Process bus ticket bookings and send confirmations
- Send booking reminders, trip updates, and notifications
- Provide customer support and resolve disputes
- Improve app performance and fix bugs using crash data
- Show relevant bus routes and schedules based on your location
- Comply with legal obligations and prevent fraud
We do not use your data for targeted advertising or sell it to marketing companies.
4 Firebase & Third-Party Services
Yatri 24 is built on Google Firebase, which powers our authentication, database, cloud storage, and analytics. Firebase may collect device identifiers and usage data as described in Google's Privacy Policy.
Third-party services we use:
- Firebase Authentication – for secure sign-in via email/phone/Google
- Cloud Firestore – for storing booking and user data
- Firebase Analytics – for understanding feature usage
- Firebase Crashlytics – for diagnosing app crashes
- Firebase Cloud Messaging (FCM) – for push notifications
- Payment Gateway – for processing payments securely
Each third-party service operates under its own privacy policy. We encourage you to review them.
5 Data Sharing
We do not share your personal information with third parties except in these limited cases:
- Bus operators — your booking details are shared with the operator to confirm your seat
- Service providers — trusted vendors (like Firebase, payment gateways) who assist in running the app
- Legal requirements — if required by law, court order, or government authority
- Safety — to protect the rights, safety, or property of our users or the public
6 Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Booking history is kept for up to 3 years for dispute resolution and legal compliance.
You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal obligations even after account deletion.
7 Security
We take data security seriously. Yatri 24 uses industry-standard measures including:
- HTTPS / TLS encryption for all data in transit
- Firebase Security Rules to control database access
- Secure authentication using Firebase Auth
- Regular security audits and vulnerability checks
8 Children's Privacy
Yatri 24 is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us immediately and we will delete it promptly.
9 Your Rights
You have the following rights regarding your personal data:
- Access – Request a copy of the data we hold about you
- Correction – Update inaccurate or incomplete information
- Deletion – Request deletion of your account and personal data
- Opt-out – Unsubscribe from promotional emails or push notifications at any time
- Portability – Request your data in a portable format
To exercise any of these rights, contact us using the details in the section below.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date at the top of this page and notify you via the app or email.
Continued use of Yatri 24 after any changes constitutes your acceptance of the updated policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
Yatri 24 – Support Team
📍 India